Please read the following Terms carefully to obtain the full information about the actual limitations of liability, legal rights, remedies and obligations that any party, entering into legal affair through using Dormis.com is subject to. By accessing or using Dormis.com (“the Site”, “ the Platform”) and all of its components and services, you agree to comply with and be bound by these Terms of Conditions ("Terms").
Dormis LLP is referred to throughout the text as “Dormis”, “we”, “us” or “our”. The term "you" may refer as to the user visiting the Site, listing a property, sending a request to book or booking on this Site, or for our customer service agents. “The Host” is a determination
of a property owner or a property manager who advertises a specific vacation or short term rental property on Dormis with the subsequent possibility of letting a property through the Site. “The Guest” is a potential renter or a renter or any authorized/unauthorized visitor of Dormis.com. “Listing” means an accommodation that is listed by a Host as available for rent via the Site.
The Terms constitute a legally binding agreement between you and Dormis.
If you do not fully agree to these Terms, you are not authorized to access or otherwise use Dormis. The use of this website assumes that you read and clearly understood the present Terms and Conditions.
Dormis reserves the right to modify the following Terms and Conditions without notifying the registered users. In order to be aware of the changes applied, you should check the related section of the website regularly.
1.1 Dormis is a marketplace with related technology for Guests and Hosts to meet online and arrange for bookings of properties. The Platform and the related services do not represent any of the parties involved in any rental process or other agreement between users and aims to technically accommodate the Guest and the Host to make a real estate rent transaction via providing the information about the rental property to users in search of such. This is true for any components, tools or auxiliary services of the Site that facilitate the booking or any related interactions between the Guest and the Host.
1.2 Dormis website together with its services intends solely to provide information about the accommodations in chosen locations, required amenities and the availability of those for a certain period of time simplifying the communication between the Host and the Guest. As a result, any part of an actual or potential transaction between the Guest and the Host is solely the responsibility of each user.
1.3 As a required condition of your use of this Site, you confirm and warrant that:
2.1 No user of our Site and the related services is authorized to do any of the following without our prior written permission:
2.2 The stated below violations detected by our moderation systems or personnel, or reported by any User, may lead to penalties, account deactivation and other means of prosecution including legal proceeding:
2.3 Dormis makes every effort to verify the content uploaded on the Site and we are strongly opposed to the distributing of any content that violates copyrights on our Site. We will disable the account of any User (be that the Host or the Guest) who will repeatedly violate the copyright or distribute the materials from the other sources without proper authorization.
2.4 In case of detection or suspicion of any violation of copyrights on this Site, or at experiencing any activity or communication through or in connection with the Site that appears to be abusive or violate either the above described restrictions, or any other item of these Terms or local legislation, please do contact our Customer Support Service.
2.5 We do our best so that the users avoid possible fraud or losses due to the third party fraudulent activity. Through the designed tools for the fraud prevention, we become aware of the suspicious behavior of a user or malicious software. However, we may assume no liability or obligation to take any preventive measures or actions. We may only inform those, who may be subject to fraudulent or illegal activity by sending the warning messages once the system notifies us of a suspicious event. However, we may not guarantee that the content of such messages will depict the situation accurately or that the messages will reach the interested parties timely or at all. We also may not be liable for any consequences in case the fraudulent activity is not detected by our system or personnel or the warning notifications we send do not prevent any related harm or otherwise have any impact.
3.1 You may only access the services and functions of the Site through registering and authorizing at Dormis. In order to ease and speed up the interaction process, unauthorized Guest may be automatically registered at feeling in the data when sending the message to the Host or when booking directly.
3.3 We do our best to proof the reliability of the users of our Site, however, we are not responsible for the authenticity and truthfulness of the identity and personal data of each user. Despite encouraging the Guests to hold the communication with the Hosts directly by the means of internal chat service, provided by Dormis interface, we do not guarantee the authenticity of the identity of the person you are in contact with. Furtheron we encourage the users of the Site to consider the risks and take other reasonable measures to secure themselves from the false identity issues and, for Guests, assure of the property details and the related information on the booking or the offer of booking.
3.4 Adhering to legality and to avoid violation of these Terms and Conditions, Dormis may request the Host to provide additional identity information for the personality verification and proof of property ownership/right to let.
3.5 After sending a booking request or making booking Guests may also be asked to provide additional information for transaction verification by our Service (i.g. scanned copies of the ID, documents confirming the right to own or dispose of property).
3.6 The users are discouraged from providing access to the account, login or card data to the third parties. In case the users fail to fully protect personal information, they are fully responsible for all transactions performed while using their profile/email account, even those transactions that are unintended or fraudulent.
3.7 If the suspicious fraudulent activity related to the security of your Site account or email account is detected by our system, we reserve the right to cancel or block your listing or booking without notifying in our sole discretion, at any time with no need of confirmation from your side.
AT NO CONDITION WILL DORMIS, ITS AFFILIATES, EMPLOYEES, AGENTS, CONSULTANTS, OR ANY THIRD-PARTY, INCLUDING SERVICES AND SUPPLIES, OFFERED ON THE SITE, PROVIDERS, OR USED FOR ITS PROPER FUNCTIONING, BE LIABLE FOR ANY KIND OF DAMAGES AND LOSSES, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR ANY DAMAGES ARISING OUT OF THE FOLLOWING:
THE ABOVE MENTIONED LIABILITY EXCLUSIONS AND LIMITATIONS APPLY IN NO REGARD OF THE CAUSE AND SOURCE THE DAMAGES ARISE FROM BE THAT:
AS A MARKETPLACE AND AN ADVERTISING SPACE WHICH FACILITATES THE PROCESS OF BOOKING AND LISTING VACATION RENTALS, DORMIS IS LIMITED TO SOLELY BE LIABLE TO DISPLAY THE AMENITIES, DESCRIPTIONS, AVAILABILITY, RATES OF THE RENTAL ACCOMMODATIONS AND PROVIDE THE NECESSARY BOOKING RELATED INFORMATION ABOUT THE BOOKING VIA EMAIL IN CASE OF CONFIRMED AND PAID ORDER FOR RENT (HOST’S CONTACT INFORMATION AND ADDRESS OF THE PROPERTY IS SENT). THE FINANCIAL LIABILITY OF DORMIS TO GUESTS IS EQUAL TO THE SUM OF THE ONLINE PAYMENT MADE ON DORMIS FOR THE ORDER (BOOKING). AT NO OTHER CONDITION DORMIS IS RESPONSIBLE FOR ANY ADDITIONAL TRANSACTIONS PERFORMED OUTSIDE THE SITE.
DORMIS IS NOT LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES CAUSED BY OR DURING THE STAY OF THE GUESTS IN THE PROPERTY, INCLUDING (BUT NOT LIMITED TO) INJURIES OF PEOPLE, POSSESSIONS LOSSES/DAMAGES OR PROPERTY DAMAGES, CONSEQUENCES OF FIRE, ABUSIVE OR CRIMINAL ACTIONS. EQUALLY, DORMIS IS NOT BE LIABLE FOR POTENTIAL ACCIDENTS, DELAYS, LOSSES AND SCHEDULE CHANGES EVEN THOSE AGREED THROUGH THE SERVICES PROVIDED BY THE SITE OR THE SITE RELATED SUPPLIERS.
DORMIS IS NEITHER LIABLE FOR THE PROPERTY LISTED OR PROVIDED BY THE HOST, NOR FOR THE BOOKINGS’ FAILURE DESPITE RENDERING THE RELATED LIST OF BOOKING SUPPORT SERVICES. HOWEVER, DORMIS IS DETERMINED TO FACILITATE THE SEARCH AND BOOKING OF THE ALTERNATIVE ACCOMMODATION, WHICH IN OUR CONSIDERATION IS SIMILAR TO THE ACCOMMODATION DESCRIBED IN YOUR FAILED BOOKING.
DORMIS IS ONLY LIABLE FOR FINANCIAL TRANSACTIONS MADE ON DORMIS AS A PAYMENT FOR THE BOOKING MADE ON THIS SITE. ONLINE PAYMENTS’ PROCEDURES PERFORMED AND SUPPORTED BY THE THIRD-PARTY PAYMENT SERVICES ARE SUBJECT TO THE TERMS AND CONDITIONS AND PRIVACY POLICIES OF THE MENTIONED ABOVE SERVICES.
NEITHER DORMIS NOR ITS AFFILIATES OR ITS’ PRODUCTS AND RELATED SERVICES DO WARRANT THE RELIABILITY AND ACCURACY, AND DISCLAIM ANY LIABILITY FOR ANY NONCONFORMITIES, ERRORS OR OTHER INACCURACIES RELATED TO THE RENTAL PROPERTY DESCRIPTIONS (INCLUDING, BUT NOT LIMITED TO AVAILABILITY, PRICES, PHOTOS, THE AVAILABLE AMENITIES IF ACCOMMODATION, RATING AND REVIEWS, GENERAL DESCRIPTIONS, ETC). IN ADDITION, DORMIS EXPLICITLY RESERVES THE RIGHT TO CORRECT ANY PRICING OR AVAILABILITY ERROR ON OUR WEB SITE AND/OR NOT-CONFIRMED BOOKING, MADE AT AN INCORRECT PRICE.
ALL THE PRICES, SPECIFIED ON THE WEBSITE SHOULD BE CONSIDERED AS GUIDING PROPERTY RATES, WHICH MAY SLIGHTLY DIFFER AT THE MOMENT THE BOOKING IS INITIATED.
ANY THIRD PARTY PROPERTY PROVIDER PLACING THE INFORMATION ON THIS SITE OR ON THE SITE OF ANY OF DORMIS’ PARTNERS IS THE INDEPENDENT CONTRACTOR AND DOES NOT OFFICIALLY REPRESENT DORMIS. DORMIS IS NOT LIABLE FOR ACTIONS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, INFRINGEMENT OR NEGLIGENCE OF ANY SUCH PROVIDERS OR ANY DAMAGE TO THE PROPERTY, PERSONAL INJURY, DEATH, OR OTHER IMPACTS OR COSTS AS A CONSEQUENCES OF SUCH ACTIONS. DORMIS IS NOT RESPONSIBLE AND MAKES NO REIMBURSEMENT IN ANY CASE OF DELAY, CANCELLATION, MODIFICATION, AVAILABILITY FAIL, VIOLATION, FORCE MAJEURE OR OTHER CAUSES OUT OF ITS DIRECT CONTROL FIELD, AND THEY SHALL NOT BE LIABLE FOR ANY ADDITIONAL EXPENSES, DELAYS, FEES, MODIFICATIONS OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
BY INTERACTING WITH THIS WEBSITE OR ANY OF ITS PRODUCTS, USERS ACCEPT THE POSSIBLE CLAIMED RISKS AND IN NO EVENT DORMIS (OR ITS OFFICERS, EMPLOYEES, MANAGERS AND AFFILIATES) SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSSES OR ANY LOSSES OF PROFITS, CONTRACTS, PENALTIES, DATA OR MONEY LOSSES OR DAMAGES ARISING OR CONNECTED TO BUSINESS ACTIVITY AT ANY STAGE, INTERRUPTIONS RELATED TO ACCESS, DISPLAY OR LEGISLATION OF THIS SITE OR WITH DELAY OR ACCESS FAILURE, DISPLAY, OR USE THIS SITE (INCLUDING, BUT NOT LIMITED TO YOUR RESPONSIBILITY TO THE REVIEWS AND OPINIONS SHOWN ON OR CAUSED BY THIS SITE, ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, RELATED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS SITE, OR OTHERWISE ARISING FROM ACCESS TO ACHIEVING, BROWSING AND USING THIS SITE) WHETHER BASED ON THE THEORY OF NEGLIGENCE, CONTRACT, STRICT LIABILITY, TORT OR ELSE, EVEN IF DORMIS HAS NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES.
THESE TERMS AND LIABILITY LIMITATIONS DO NOT PREVAIL OVER OR REJECT THE APPLICABLE LAW AND AT NO CONDITION INFLUENCE MANDATORY LEGAL RIGHTS OF THE PARTICIPATING PARTIES.
6.1 The Host confirms that he is legally authorized to let the listed property, and is subject to current local laws and payment of taxes. By the decision of Dormis, the owner may be asked to verify the identity and rights of possession or disposal of property in the form of relevant official documents (including, but not limited to, ID, license).
6.2 Dormis makes every effort to display the property data provided by the property owner or by agents accurately. However, the Host has to verify all the property data published on Dormis to ensure it is accurate and not misleading, and notify the Service about discrepancies if any. Dormis provides the Guest only with the property data and contact information received from the Host. The Host is solely responsible for keeping this data and information up-to-date.
Please see Hosts Terms and Conditions for more information.
7.1 Making a booking on Dormis you agree to abide by these Terms and rules given in the property description. The Guest has to respect the Host and the accommodation they provide, as well as the rules stated by the Host. The Guest shall be aware that in a case of damage to property, security deposit (refundable deposit) may be not returned partially or fully. Searching for a rental the Guest has to learn all rules of property booking. The Host may impose penalties on the Guest if the latest cancel booking.
7.2 Subject to all requirements of these Terms as well as the rules set by the Host, you may book or send a request to book property via our Service. Booking cost including extra fees and refundable deposit are seen before completion of booking procedure. The Guest agrees to pay the total cost of any booking made on Dormis. The Host might provide some additional charged services and fines which the Guest agrees with when booking this property. Dormis has no relevance to these services and fines as the payment for these is not transferred via our Site and may vary depending on settings. Please learn all charged services and fines before making the booking.
7.3 Before the arrival, the Guest has to communicate the Host to settle the check-in time, key exchange and agree on the other details of the stay.
Dormis does not issue the liability insurance and does not provide any kind of patronage for the Hosts or the Guests. The Users are individually responsible for obtaining for the respective insurance against possible consequences sufficient to cover costs associated with possible risks to the properties and Guests’ possessions and people..
While the number of risks may vary from country to country we highly advise Guests to make the necessary research on the location, existing laws, travel prohibitions, warnings, neighborhood announcements and reviews before booking.
7.4 For identity verification and appropriateness of the transactions reasons Dormis may request from the Guest the following documentation:
NOTE: Dormis will never require full card data.
7.5 Hosts and Guests are responsible for any booking modifications they make through Dormis and agree to the penalizing related to such booking modifications.
7.6 The Guest shall follow all the rules given in the property description. Refund Rules, accommodation rules, as well as the common regulations stated in the Cancellation Policy on Dormis.com, shall be taken into consideration in the case of booking cancellation.
7.7 Booking can be canceled prior to arrival or during stay (before check-out) with no refund to the Guest in case the Guest violated the House Rules set by the Host upon check-in or the property rules stated on the property page. Please see Cancellation policy for more information.
7.8 Service fee is charged to the Guest who makes a booking of a property on the Site through the Site check out. The service fee covers the costs of maintaining the Site and ensuring its operability. The amount of the fee is determined as a variable percentage, calculated off the total booking cost. The tolerance of the fee amount is determined by the initial conditions of each separate offer (including, but not limited to, security deposit, additional fees, and taxes). The final amount of the charged service fee is displayed to the Guest at the time of booking. The service fee is charged at the moment of booking or when making a booking request payment. The service is only be refunded in the following cases:
7.9 When booking the Guest agrees to all the terms and booking price and does not claim for compensation in case the property is listed on another platform at a lower price or in case the price appears to be reduced on Dormis after the booking has been paid.
8.1 Within a certain period of time after a stay, the Guest, and the Host may leave a public review (“Review”) and rate each other ("Rating"). Ratings and Reviews reflect users’ subjective opinions. Dormis does not verify Reviews and Ratings for accuracy, so they may be incorrect or misleading.
8.2 Ratings and Reviews by the Guests and the Hosts must be fair, truthful and reasonable, and can not contain offensive or slanderous information. Ratings and Reviews causing mistrust, abuse or violating the Terms will be removed by Dormis after consideration of the report.
8.3 Hosts are not allowed to manipulate the Rating and Reviews in any way, for example, asking third parties to write a positive or negative Review about other Hosts.
8.4 To provide the Guests with more information about booking experience and the level of satisfaction with accommodation and service provided by the Host, Dormis may post property reviews from other platforms. This information is provided by the Hosts who are fully responsible for its accuracy and ensure compliance with copyright laws, any requirements of the original sources of this information, or rights of the reviewer. Dormis makes every effort to verify the information provided by the Host, but we do not assume any responsibility for it.
The present Terms is a full set of the agreements between Dormis and User in relation to the matters described herein. In an event of conflict between these Terms and any other terms and conditions applicable to a product, tool or service offered on our Site, these Terms must be considered as prevailing. We may assign these Terms in our sole discretion.
These Terms contain the entire Agreement between Dormis and you to access and use the Site unless additional partnership contract is signed.
Neither this Agreement nor your use of the Site constitutes any joint venture, partnership, employee-employer relationship or agency relationship between you and Dormis.
These Terms do not grant any rights or remedies to any other persons, except for the Parties.
If any of the provisions of these Terms is voided or unenforceable, this provision shall be deemed to be deleted and shall not affect the validity and enforceability of the remaining provisions.
Dormis’ failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision.
Unless otherwise indicated, any notifications or other messages which can or have to be sent in accordance with these Terms are processed and sent by Dormis via email, posting on the Site or sending messages. The date of notification delivery is considered to be the date of notification sending by Dormis.
Dormis reserves the right to modify the present Terms and Conditions at any time without priorly notifying the Users. If any amendments are made, the modified Terms will be immediately posted on this Site. In order to be aware of the changes applied, you should check the related section of the website. The last amendment or amendments’ date appears at the top of this page. In case you disagree with the amended rules, you must stop using Dormis. By continuing to use Dormis after the published effective date, you agree to the updated Terms and Conditions.