The regulations below govern Dormis cancellation policy, refund policy, penalization and compensation for Hosts in a case of booking cancellation. By using Dormis as a Host or Guest, you are indicating that you have read and that you understand and agree to be bound by this Cancellation Policy (the Policy). These regulations are effective together with Refund Rules each Host indicates in a listing, provided that Host’s Refund Rules do not contradict with provisions of Terms and Conditions
The notions used in this Policy are stated in the Terms and Conditions.
Booking cancellation or violation of accommodation rules followed by cancellation with full or partial refund has to be processed in accordance with the terms indicated in the documentation below:
The Guest may cancel booking with a refund of a full amount paid through Dormis in the following cases:
1.1 According to Refund Rules set by the Host in the listing, booking cancellation is free of charge at the moment of booking cancellation.
1.2 The Host (1) cancels booking before the check-in; (2) failed to meet and accommodate the Guest timely; (3) stopped getting in touch with the Guest.
1.3 Property description or image in the listing differs from the actual accommodation
1.4. Upon the check-in on a set date the property (1) is in a dangerous condition which may badly affect Guest’s health and safety during the stay; (2) is occupied by pests, insects or pets not indicated in the property description.
1.5 Para. 1.3 and 1.4 can be enforced only in case we are notified within 24 hours after the check-in via email and provided by the photo/video proof of the stay in this property and a proof of a violation stated in this Policy provided that the Guest itself is not the cause of this violation.
1.6 Both the Host and the Guest are not against booking cancellation and have no claims against each other; the Host is not intended to impose fines.
1.7 The Host’s account is suspended and Dormis, being not sure in a possibility of a transaction, cancels booking returning the Guest the full amount paid through the Site and not assuming any responsibility for this cancellation.
1.8 Fraud activity has been detected.
1.9 A violation of Terms and Conditions has been detected.
The Guest may claim a partial refund of the amount paid for the booking through Dormis with respect to the Refund Rules set by the Host in the listing. The amount to be refunded is defined by the Refund Rules stated in the listing.
The Guest may not claim a refund of the amount paid for the booking through Dormis in case:
a canceled booking can not be refunded by the moment of booking cancellation with respect to
In case a booking is canceled due to unforeseen events, the issue of booking cancellation, as well as compensation to the Host and refund to the Guest, have to be resolved by these two parties (the Host and the Guest). Dormis Customer Service has to be informed afterward to address the issue of mutually agreed booking cancellation and compensation/refund. In case the parties can not come to the agreement, either party can cancel the booking in accordance with regulations of this Policy.
Although Dormis makes every effort to assist in resolving disputes and issues between the Host or the Guest, Dormis is not responsible for resolving conflicts and can not be claimed as it is not the party of the transaction with respect to Terms and Conditions of the Site.
5.1 The Host receives compensation for the booking canceled by the Guest (excluding Dormis Service fee) with respect to the Refund Rules set by the Host and indicated in the listing at the moment of making this booking. The Rules set after the booking is made, are valid only for the bookings made after the issue of these rules.
5.2 The Host receives full compensation for the canceled booking in case the Host complied with all terms of the transaction or in case the Guest violated Terms and Conditions or the accommodation rules.
5.3 No compensation is provided to The Host for canceled booking if the Guest received the full refund (see para. 1 above).
5.4 In case a booking is canceled due to Host’s fault, Dormis does not take any responsibility for this cancellation and inconveniences caused to the Guest, however, we may send the Host a notification via email and apply measures described in the Terms and Conditions of the Site.
Any issues related to fines and refunds for booking modification have to be resolved between the Host and the Guest. Dormis Customer Service has to be informed afterward about the intentions and compensations. In case the parties can not come to the agreement about booking modification, either party may cancel the booking with respect to the regulations provided in this policy.
Dormis reserves the right to amend this Cancellation Policy at any time without prior notice. In the event that any amendments are made, the revised Cancellation Policy shall be posted on this Site immediately. Please check the latest information posted herein to inform yourself of any changes. The date of the most recent changes or revisions will appear at the top of this page. In case you disagree with the changed Policy you have to stop using Dormis. If you continue to use Dormis after the posted effective date, you hereby agree to the updated Policy.